I’m always looking for restaurants to visit and help economically during these challenging times so we headed to Joe’s Crab Shack as its outdoor patio finally reopened. We had 5 p.m. Open Table reservations but waited 30 minutes and later saw on my email that my reservation was cancelled at 5:57 p.m. after we were seated.

On arrival, we noticed that the host and manager weren’t keeping track of who had reservations and who placed their names on the waitlist. One woman who had reservations had been waiting over an hour and had not been called to be seated.
After nudging, we were finally seated at our table of choice. We were initially led to a table that wasn’t next to the marina so we requested to sit at one which had recently been vacated. We watched as the busboy slowly cleaned off the table. It took at least a good 5-8 minutes, demonstrating he had no sense of urgency despite a huge line of people outside waiting.

Once we were seated, there was some confusion as to who was serving us. Initially, we were approached by Stephanie who took our drink order. Then we were approached by Troy who said he was our server.

Once Stephanie was identified as our actual server, we ordered a cup of each of the clam chowder and seafood gumbo. Between the two, the chowder was the clear winner. It was creamy, thick and flavorful. The gumbo had a nice savory flavor, but it was more of a broth and not as rich, complex or dense like the chowder.

After 19 minutes, my husband’s entree of red fish arrived. I was given a plate which was not my order. I sent it back untouched. I had asked for the shrimp sample which included 6 breaded shrimp, shrimp scampi, grilled shrimp skewers, seasonal vegetables and crispy French fries substituted by me for the rice. I was initially served the shrimp trio which was a plate of crispy, coconut and fried shrimp as well as fries. It was a plate of artery clogging fried food.

When my real order arrived, the crispy fries were missing and some stale, crunchy, undercooked rice was on my plate.

When I requested the correct substitution, the runner assigned to our table brought cold, stale fries. Stephanie made it right by bringing piping hot, crispy fries.

For the sake of clarity, our actual server, Stephanie, was super helpful. However, the rest of the service staff needs help and perhaps a tutorial. The hostess stand needs at least 2 other people on busy weekend evenings. They should be trained to understand that reservations should take precedence over walk-ins. The phone should never ring 10-20 times without somebody picking up. There should be sufficient and well-trained busboys and runners who know what orders belong to which tables for the outdoor patio and adjoining tent.

Also, the bartender should be well-versed in the drink lingo and understand that a martini “up” no vermouth with a lemon twist is a martini not a 2 ounce glass of no ice room temperature vodka. We want to be helpful and eat at local restaurants to help them stay in business but the upcharge of the alcohol is nearly criminal (see receipt) and the staff needs to be replaced or be admonished for their failings.

We are very fond of Stephanie and the cooks did a nice job on our dinner, but the host, manager, bartender and singular busboy have all failed to meet the expectations of a $110 meal. I doubt we’ll be returning though the view from the outdoor patio was quite pretty. However, the overall service and value of the restaurant aren’t compelling enough to make the investment in time and money. The receipt didn’t even have our correct server’s name. This restaurant gets an F in my book.